BZ380 Management Information Systems

 

BZ380 Management Information Systems

Ashworth College

 

BZ380E Assignment 4

ASSIGNMENT 04

BZ380 Management Information Systems

 

Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling, and grammar. Sources must be cited in APA format. Your response should be four (4) double‐spaced pages; refer to the "Format Requirementsʺ page for specific format requirements.

 

1.      Describe three (3) ways in which information systems are transforming business.

 

2.      Discuss telecommunication operations and three (3) security measures to ensure     protection of information.

 

3.      List and describe the organizational, management, and technology dimensions of information systems. 

 

          

 

BZ380E Assignment 8

ASSIGNMENT 08

BZ380 Management Information Systems

 

Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling, and grammar. Sources must be cited in APA format. Your response should be four (4) double‐spaced pages; refer to the "Format Requirementsʺ page for specific format requirements.

 

1.      Provide a clear description of an enterprise system and describe how it works.

 

2.      Discuss at least three (3) ways an enterprise system can provide value for a company.

 

3.      Discuss the importance of development and integration of information systems in project management.

               

 

BZ380 Lesson 1 Exam SCORE 100 PERCENT

Online Exam 1

 

Question 1

To manage relationships with your customers, you would use a(n) __________ system.

Question options:

	CRM
	MIS
	CLE
	KMS
Question 2

Which of the following constitutes an organizational element in the UPS tracking system described in chapter 1?

Question options:

	The specification of procedures for identifying packages with sender and recipient information
	Monitoring service levels
	Promoting the company strategy of low-cost, superior service
	The use of handheld computers and networks for managing package delivery
Question 3

Disciplines that contribute to the technical approach to information systems are:

Question options:

	computer science, engineering, and networking.
	operations research, management science, and computer science.
	engineering, utilization management, and computer science.
	management science, computer science, and engineering.
Question 4

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

Question options:

	ESS
	TPS
	MIS
	DSS
Question 5

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

Question options:

	Privacy
	Permissions
	Time zones
	Language
Question 6

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

Question options:

	Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
	CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
	KMS, for minimizing redundant work on similar clients
	Marketing system, for improving sales levels
Question 7

The average number of tickets sold daily online is an example of:

Question options:

	input.
	raw data.
	meaningful information.
	feedback.
Question 8

An example of a business using information systems to create new products and services is:

Question options:

	Wal-Mart's RetailLink system.
	the Mandarin Oriental hotel's customer-preference tracking system.
	Verizon's Web-based digital dashboard.
	Apple Inc.'s iPod.
Question 9

A(n) __________ system is typically a major source of data for other systems.

Question options:

	transaction processing
	management information
	executive support
	decision-support
Question 10

An example of a cross-functional business process is:

Question options:

	identifying customers.
	transporting the product.
	creating a new product.
	assembling a product.
Question 11

Sociologists study information systems with an eye to understanding:

Question options:

	how systems affect individuals, groups, and organizations.
	how human decision makers perceive and use formal information.
	how new information systems change the control and cost structures within the firm.
	the production of digital goods.
Question 12

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?

Question options:

	Customer intimacy
	Operational excellence
	Survival
	Improved reporting
Question 13

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

Question options:

	MIS
	TPS
	DSS
	ESS
Question 14

Which of the following are key corporate assets?

Question options:

	Intellectual property, core competencies, and financial and human assets
	Production technologies and business processes for sales, marketing, and finance
	Knowledge and the firm's tangible assets, such as goods or services
	Time and knowledge
Question 15

Thomas Friedman's declaration that the world was now "flat" meant that:

Question options:

	the Internet has reduced the economic advantages of developed countries.
	globalization is starting to offer less advantage to large corporations.
	the global economy is increasingly commanded by fewer and larger corporations.
	global capitalism is homogenizing culture and business practices throughout the world.
Question 16

Which of the following systems is designed to support organization-wide process coordination and integration?

Question options:

	Decision-support systems
	Management information systems
	CRM systems
	Enterprise applications
Question 17

Which of the following is a highly structured decision?

Question options:

	Creating a new product
	Granting credit to a customer
	Calculating the best trucking routes for product delivery
	Estimating the effect of changing costs of supply materials
Question 18

Psychologists study information systems with an eye to understanding:

Question options:

	how systems affect individuals, groups, and organizations.
	how human decision makers perceive and use formal information.
	how new information systems change the control and cost structures within the firm.
	the production of digital goods.
Question 19

Which level of the organization are ESS specifically designed to serve?

Question options:

	Operational
	End-user
	Middle management
	Senior management
Question 20

The term "management information systems" designates a specific category of information systems serving:

Question options:

	integrated data processing throughout the firm.
	transaction process reporting.
	employees with online access to historical records.
	middle management functions.

 

BZ380 Lesson 2 Exam Score 100 PERCENT

Question 1

Re-designing and automating business processes can be seen as a double-edged sword because:

Question options:

	increases in efficiency may be accompanied by job losses.
	increases in efficiency may be accompanied by poor data quality.
	support for middle-management decision-making may be offset by poor data quality.
	reliance on technology results in the loss of hands-on knowledge.
Question 2

How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?

Question options:

	It sees information systems as a way to rearrange the inputs and outputs of the organization.
	It sees the inputs and outputs, labor and capital, as being infinitely malleable.
	It sees an organization as a collection of rights, privileges, obligations, and responsibilities.
	It sees the organization as a social structure similar to a machine.
Question 3

Under Mintzberg's classification of organizational structure, the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals falls under the category of:

Question options:

	entrepreneurial structures.
	divisionalized bureaucracies.
	professional bureaucracies.
	adhocracies.
Question 4

Which of the following best describes how new information systems result in legal gray areas?

Question options:

	They work with networked, electronic data, which are more difficult to control than information stored manually.
	They result in new situations that are not covered by old laws.
	They are implemented by technicians rather than managers.
	They are created from sets of logical and technological rules rather than social or organizational mores.
Question 5

Which of the following is NOT one of the current key technology trends that raise ethical issues?

Question options:

	Data storage improvements
	Data analysis advancements
	Increase in multimedia quality
	Increase in use of mobile devices
Question 6

Along with capital, __________ is the primary production input that the organization uses to create products and services.

Question options:

	structure
	culture
	politics
	labor
Question 7

A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the Utilitarian Principle in evaluating this situation?

Question options:

	His action is acceptable, because the grocer suffers the least harm.
	His action is acceptable, because the higher social value is the survival of the family.
	His action is wrong, because the man would not want the grocer to steal from him.
	His action is wrong, because if everyone were to do this, the concept of personal property is defeated.
Question 8

The Federal Trade Commission FIP principle of Notice/Awareness states that:

Question options:

	customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.
	data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.
	Web sites must disclose their information practices before collecting data.
	consumers should be able to review the data collected about them.
Question 9

An organization is a/an:

Question options:

	stable, formal social structure that takes resources from the environment and processes them to produce outputs.
	informal, legal entity with internal rules and procedures that must abide by laws.
	collection of people and other social elements.
	group of people and information systems not connected in any meaningful way.
Question 10

A peer at work takes small amounts of office supplies for her own use at home, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer be minimal. Your rationale expresses which historical ethical principle?

Question options:

	Kant's Categorical Imperative
	The Golden Rule
	The Risk Aversion Principle
	The "No free lunch" rule
Question 11

When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as __________ costs.

Question options:

	switching
	network
	transaction
	agency
Question 12

One of the drawbacks of patent protection is:

Question options:

	that only the underlying ideas are protected.
	digital media cannot be patented.
	preventing the ideas from falling into public domain.
	the years of waiting to receive it.
Question 13

According to agency theory, the firm is viewed as a(n):

Question options:

	unified, profit-maximizing entity.
	task force organization that must respond to rapidly changing environments.
	entrepreneurial endeavor.
	"nexus of contracts" among self-interested individuals.
Question 14

The most common reason business systems fail is:

Question options:

	software bugs.
	data quality.
	hardware failures.
	facilities failures.
Question 15

Which of the following ailments is caused by tens of thousands of repetitions under low-impact loads?

Question options:

	CTS
	CVS
	RSI
	Technostress
Question 16

The Online Privacy Alliance:

Question options:

	encourages self-regulation to develop a set of privacy guidelines for its members.
	protects user privacy during interactions with Web sites.
	has established technical guidelines for ensuring privacy.
	is a lobbying organization promoting the online privacy interests of consumers.
Question 17

As per the __________, if an action cannot be taken repeatedly, it is not right to take at all.

Question options:

	slippery-slope rule
	lemming rule
	high-failure cost rule
	utilitarian principle
Question 18

__________ is a societal practice of having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly.

Question options:

	Liability
	Due process
	The courts of appeal
	Accountability
Question 19

All of the following are considered disruptive technologies EXCEPT:

Question options:

	instant messaging.
	e-mail.
	Internet telephony.
	PCs.
Question 20

The interaction between information systems and organizations is influenced:

Question options:

	primarily by the decision making of middle and senior managers.
	by the development of new information technologies.
	by many factors, including structure, politics, culture, and environment.
	by two main microeconomic forces: capital and labor.

 

       

 

BZ380 Week 3 Threaded Discussion

Discuss some of the ethical, social, and political issues that are raised by information systems

(341 words with 2 references)

 

  

 

BZ380 Lesson 3 Exam SCORE 100 PERCENT

Online Exam 3

 

Question 1

All of the following are technologies used to analyze and manage big data EXCEPT:

Question options:

	cloud computing.
	noSQL.
	in-memory computing.
	Hadoop.
Question 2

A one-to-many relationship between two entities is symbolized in a diagram by a line that ends with:

Question options:

	two short marks.
	three short marks.
	a crow's foot.
	a crow's foot topped by a short mark.
Question 3

The data dictionary serves as an important data management tool by:

Question options:

	assigning attributes to the data.
	creating an inventory of the data elements contained in the database.
	presenting data as end users or business specialists would perceive them.
	maintaining data in updated form.
Question 4

In place of application server software to allow a Web server to communicate with a back-end database, you can use:

Question options:

	CGI.
	HTML.
	Java.
	SQL.
Question 5

A household appliances manufacturer has hired you to help analyze their social media datasets to determine which of their refrigerators are seen as the most reliable. Which of the following tools would you use to analyze this data?

Question options:

	Text mining tools
	Sentiment analysis software
	Web usage mining technologies
	Data mining software for identifying associations
Question 6

In a relational database, the three basic operations used to develop useful sets of data are:

Question options:

	select, project, and where.
	where, from, and join.
	select, project, and join.
	where, find, and select.
Question 7

Microsoft SQL Server is a(n):

Question options:

	DBMS for both desktops and mobile devices.
	Internet DBMS.
	desktop relational DBMS.
	DBMS for midrange computers.
Question 8

Data mining is a tool for allowing users to:

Question options:

	quickly compare transaction data gathered over many years.
	find hidden relationships in data.
	obtain online answers to ad-hoc questions in a rapid amount of time.
	summarize massive amounts of data into much smaller, traditional reports.
Question 9

DBMSs typically include report-generating tools in order to:

Question options:

	retrieve and display data.
	display data in an easier-to-read format.
	display data in graphs.
	perform predictive analysis.
Question 10

__________ are computers consisting of a circuit board with processors, memory, and network connections that are stored in racks.

Question options:

	Mainframes
	Rack servers
	Blade servers
	Hybrid servers
Question 11

The relationship between entities and attributes is best illustrated by the entity __________ with the attribute __________.

Question options:

	CUSTOMER; PRODUCT
	CUSTOMER; PURCHASE
	PRODUCT; PURCHASE
	PRODUCT; CUSTOMER
Question 12

A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n):

Question options:

	SOA.
	SLA.
	TCO.
	RFQ.
Question 13

Which type of infrastructure service provides voice and video connectivity to employees, customers, and suppliers?

Question options:

	Networking
	Telephone
	VOIP
	Telecommunications
Question 14

Interpretations of Moore's law assert that:

Question options:

	computing power doubles every 18 months.
	transistors decrease in size 50% every two years.
	data storage costs decrease by 50% every 18 months.
	PCs decrease in market share by 9% every 5 years.
Question 15

Place the following eras of IT infrastructure evolution in order, from earliest to most recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal Computer; and 5. Mainframe and Minicomputer.

Question options:

	5, 2, 3, 4, 1
	5, 4, 2, 3, 1
	4, 5, 2, 3, 1
	4, 5, 3, 2, 1
Question 16

When the same attribute in related data files has different values, this is called data:

Question options:

	redundancy.
	inconsistency.
	dependence.
	discrepancy.
Question 17

Which of the following factors does NOT help explain why computing resources today are ever more available than in previous decades?

Question options:

	Network economics
	Widespread rejection of technology standards
	Moore's law
	Declining communications costs and the Internet
Question 18

__________ tools are used to analyze large unstructured data sets, such as e-mail, memos, survey responses, etc., to discover patterns and relationships.

Question options:

	OLAP
	Text mining
	In-memory
	Clustering
Question 19

The ability to be in many different states at once, dramatically increasing processing power, is a hallmark of:

Question options:

	co-location.
	edge computing.
	grid computing.
	quantum computing.
Question 20

Big data does NOT refer to:

Question options:

	datasets with fewer than a billion records.
	datasets with unstructured data.
	machine-generated data (i.e. from sensors).
	data created by social media (i.e. tweets, Facebook Likes).

 

BZ380 Week 5 Threaded Discussion

Describe how enterprise applications are used in platforms for new cross-functional services.

(160 words with 1 reference)

 

   

 

BZ380 LEsson 4 & 5 Exam SCORE 100 PERCENT

Online Exam 4

 

Question 1

A salesperson clicks repeatedly on the online ads of a competitor in order to drive the competitor's advertising costs up. This is an example of:

Question options:

	phishing.
	pharming.
	spoofing.
	click fraud.
Question 2

The total amount of digital information that can be transmitted through any telecommunications medium is measured in:

Question options:

	bps.
	Hertz.
	baud.
	gigaflops.
Question 3

Which of the following specifications replaces WEP with a stronger security standard that features changing encryption keys?

Question options:

	TLS
	AUP
	VPN
	WPA2
Question 4

T1 lines:

Question options:

	operate over existing telephone lines to carry voice, data, and video.
	operate over coaxial lines to deliver Internet access.
	do not provide guaranteed service levels, but simply "best effort."
	are high-speed, leased data lines providing guaranteed service levels.
Question 5

Which type of network would be most appropriate for a business that comprised three employees and a manager located in the same office space, whose primary need is to share documents?

Question options:

	MAN
	Domain-based LAN
	Peer-to-peer network
	WAN
Question 6

What are the four layers of the TCP/IP reference model?

Question options:

	Physical, application, transport, and network interface
	Physical, application, Internet, and network interface
	Application, transport, Internet, and network interface
	Application, hardware, Internet, and network interface
Question 7

Which of the following is a type of ambient data?

Question options:

	Computer log containing recent system errors
	A file deleted from a hard disk
	A file that contains an application's user settings
	A set of raw data from an environmental sensor
Question 8

Which of the following is NOT a characteristic of packet switching?

Question options:

	Packets travel independently of each other.
	Packets are routed through many different paths.
	Packet switching requires point-to-point circuits.
	Packets are reassembled into the original message when they reach their destinations.
Question 9

The Internet is based on which three key technologies?

Question options:

	TCP/IP, HTML, and HTTP
	TCP/IP, HTTP, and packet switching
	Client/server computing, packet switching, and the development of communications standards for linking networks and computers
	Client/server computing, packet switching, and HTTP
Question 10

Which signal types are represented by a continuous waveform?

Question options:

	Laser
	Optical
	Digital
	Analog
Question 11

Analysis of an information system that rates the likelihood of a security incident occurring and its cost is included in a(n):

Question options:

	security policy.
	AUP.
	risk assessment.
	business impact analysis.
Question 12

"Predictive search" in Google's search engine:

Question options:

	predicts what you are looking for as you enter words into the query box.
	uses a tracking service and cookies on your browser to predict search results.
	uses a knowledge graph of what similar people searched on to predict your search interests.
	uses a semantic approach to predict what you are looking for.
Question 13

The telephone system is an example of a __________ network.

Question options:

	peer-to-peer
	wireless
	packet-switched
	circuit-switched
Question 14

A(n) __________ is a box consisting of a radio receiver/transmitter and antennas that links to a wired network, router, or hub.

Question options:

	RFID receiver
	WiMax receiver
	access point
	hub
Question 15

The concept of a future Web in which it is commonplace for everyday objects to be connected, controlled, or monitored over the Internet is called:

Question options:

	the Internet of Things.
	the Semantic Web.
	Internet2.
	a 3-D Web.
Question 16

Biometric authentication:

Question options:

	is inexpensive.
	is used widely in Europe for security applications.
	can use a person's voice as a unique, measurable trait.
	only uses physical measurements for identification.
Question 17

In which method of encryption is a single encryption key sent to the receiver so both sender and receiver share the same key?

Question options:

	SSL/TLS
	Symmetric key encryption
	Public key encryption
	Private key encryption
Question 18

A foreign country attempting to access government networks in order to disable a national power grid would be an example of:

Question options:

	phishing.
	denial-of-service attacks.
	cyberwarfare.
	cyberterrorism.
Question 19

The child domain of the root is the:

Question options:

	top-level domain.
	second-level domain.
	host name.
	domain extension.
Question 20

Which type of network treats all processors equally and allows peripheral devices to be shared without going to a separate server?

Question options:

	MAN
	Wireless
	LAN
	Peer-to-peer
Online Exam 5

 

Question 21

Customer relationship management systems typically provide software and online tools for sales, customer service, and:

Question options:

	marketing.
	account management.
	advertising.
	public relations.
Question 22

Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of:

Question options:

	prediction markets.
	behavioral targeting.
	crowdsourcing.
	social shopping.
Question 23

Which of the following best describes the digital social graph?

Question options:

	A person's direct and indirect relationships
	All of a person's closest digital relationships
	A mapping of all online social relationships
	All of the online and offline relationships a person has
Question 24

Operational CRM applications include tools for:

Question options:

	identifying buying patterns.
	calculating CLTV.
	sales force automation.
	pinpointing unprofitable customers.
Question 25

__________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.

Question options:

	Analytical
	Employee
	Operational
	Partner
Question 26

What is the difference between personalization and customization, as applied to e-commerce technologies?

Question options:

	Customization is any type of adjustment made to a product <em>by </em> the user; personalization refers to a business changing a product or service <em>for </em> the user.
	Personalization is any type of adjustment made to a product <em>by </em> the user; customization refers to a business changing a product or service <em>for </em> the user.
	Customization refers to adjusting marketing messages for a consumer; personalization refers to adjusting a product or service based on a user's preferences.
	Personalization refers to adjusting marketing messages for a consumer; customization refers to adjusting a product or service based on a user's preferences.
Question 27

Which of the following best illustrates the sales revenue model?

Question options:

	eBay receives a small fee from a seller if a seller is successful in selling an item.
	Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
	Flickr provides basic services for free, but charges a premium for advanced services.
	Apple accepts micropayments for single music track downloads.
Question 28

The business value of an effective supply chain management system includes all of the following EXCEPT:

Question options:

	faster time to market.
	cost reduction.
	supply matched to demand.
	improved delivery service.
Question 29

Compared to digital markets, traditional markets have:

Question options:

	lower search costs.
	stronger network effects.
	higher delayed gratification effects.
	higher transaction costs.
Question 30

Enterprise software is built around thousands of predefined business processes that reflect:

Question options:

	the firm's organization.
	industry goals.
	best practices.
	cutting edge workflow analyses.
Question 31

Which of the following is NOT one of four types of presence to be considered when building an E-commerce presence?

Question options:

	Offline media
	Websites
	Social media
	Corporate
Question 32

In order to achieve maximum benefit from an enterprise software package, a business:

Question options:

	customizes the software to match all of its business processes.
	uses only the processes in the software that match its own processes.
	changes the way it works to match the software's business processes.
	selects only the software that best matches its existing business processes.
Question 33

Supply chain software can be classified as either supply chain __________ systems or supply chain __________ systems.

Question options:

	planning; execution
	demand; continual
	upstream; downstream
	push; pull
Question 34

Content providers use __________ systems to process large amounts of very small monetary transactions cost-effectively.

Question options:

	subscription
	mobile payment
	transaction fee
	micropayment
Question 35

Walmart's continuous replenishment system is an example of a __________ model.

Question options:

	push-based
	pull-based
	enterprise-based
	supply chain optimization
Question 36

A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n):

Question options:

	exchange.
	vertical market.
	private exchange.
	e-hub.
Question 37

A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes:

Question options:

	process management software.
	ERP systems.
	groupware.
	application software.
Question 38

Net marketplaces:

Question options:

	focus on continuous business process coordination between companies for supply chain management.
	are industry owned or operate as independent intermediaries between buyers and sellers.
	are geared towards short-term spot purchasing.
	are more relationship oriented than private industrial networks.
Question 39

Which of the following is NOT an example of next-generation enterprise applications?

Question options:

	Open-source solutions
	Social CRM
	Solutions incorporating SCM
	Solutions incorporating SOA
Question 40

Information density refers to the:

Question options:

	richness—complexity and content—of a message.
	total amount and quantity of information delivered to consumers by merchants.
	total amount and quantity of information available to all market participants.
	amount of information available to reduce price transparency.

 

BZ380 Lesson 6 & 7 Exam SCORE 98 PERCENT

Online Exam 6

 

Question 1

All of the following managerial roles can be supported by information systems EXCEPT:

Question options:

	figurehead.
	entrepreneur.
	spokesperson.
	resource allocator.
Question 2

Which of the following statements best describes the term business intelligence?

Question options:

	The infrastructure for collecting and managing business data
	The tools and techniques used to analyze and understand business data
	Software developed exclusively for business management
	Information systems involved in business decision making
Question 3

Which of the following statements best describes the relationship between collaboration and knowledge management?

Question options:

	Without knowledge, collaboration is difficult.
	Knowledge doesn't exist without collaboration.
	Knowledge is useful only when shared with others.
	As knowledge increases, so does collaboration.
Question 4

Most knowledge workers require specialized knowledge work systems, but they also rely on:

Question options:

	office systems.
	schools and universities.
	imaging systems.
	data transferring systems.
Question 5

In content management, once a taxonomy is developed, documents must then be __________ with the proper classification.

Question options:

	tagged
	linked
	tupled
	referenced
Question 6

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

Question options:

	IT developers
	Middle managers
	Operational employees
	Business analysts
Question 7

Which of the following is NOT one of the Simon's four stages of decision-making?

Question options:

	Implementation
	Intelligence
	Analysis
	Choice
Question 8

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use:

Question options:

	CAD systems.
	virtual reality systems.
	fuzzy logic systems.
	intelligent agents.
Question 9

GDSS:

Question options:

	require a small number of attendees in order to maintain high levels of productivity.
	enable increasing a meeting size without reducing productivity.
	include specific procedures for priority ranking the order in which participants can respond.
	utilize shared desktop computers to foster collaboration.
Question 10

An essential component in the ability of GDSS to contribute to a collaborative environment is:

Question options:

	allowing users to contribute simultaneously.
	using structured methods for evaluating ideas.
	identifying users informally.
	the guarantee of user anonymity.
Question 11

The __________ phase of decision-making finds or recognizes a problem, need, or opportunity.

Question options:

	choice
	design
	implementation
	intelligence
Question 12

Which of the following does NOT describe the dimensions of knowledge in a firm?

Question options:

	It is contextual and applicable only in relevant situations.
	It is intangible.
	It is subject to the laws of diminishing returns.
	It is a cognitive event involving mental models.
Question 13

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:

Question options:

	DSS.
	MIS.
	GIS.
	GDSS.
Question 14

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well-done roasts. The category of intelligent technique that would describe this system is:

Question options:

	expert system.
	neural network.
	case-based reasoning.
	fuzzy logic.
Question 15

When managers represent their company in the outside world and perform symbolic duties, they are acting in their __________ role.

Question options:

	decisional
	managerial
	informational
	interpersonal
Question 16

A well-designed ESS will allow management to:

Question options:

	create routine production reports as well as view overall business performance.
	facilitate group decision-making.
	create pivot charts.
	track the activities of competitors.
Question 17

Which of the following are most likely to rely primarily on production reports for their decision-making needs?

Question options:

	Operational supervisors
	Senior managers
	Analytic modelers
	Business analysts
Question 18

Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?

Question options:

	Knowledge experiences network effects as more people share it.
	Knowledge should be seen as an intangible key asset.
	Knowledge enables firms to become more efficient in their use of scarce resources.
	Knowledge is unconditional.
Question 19

Which of the following is NOT one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action?

Question options:

	Production reports
	Parameterized reports
	Business case archives
	Forecasts, scenarios, and models
Question 20

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Question options:

	Wikis
	Document management
	CAD
	LMS
Online Exam 7

 

Question 21

End user development:

Question options:

	allows end users to create complex information systems.
	increases the time and steps required to produce a finished application when compared to professional development.
	allows ends users to easily access data, create reports, and develop simple applications.
	requires more time to develop systems.
Question 22

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?

Question options:

	PERT chart
	Gantt chart
	Organizational chart
	Accounting chart
Question 23

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use:

Question options:

	structure charts.
	Gantt and PERT charts.
	process specifications.
	data flow diagrams.
Question 24

Which of the following is NOT a tangible benefit of information systems?

Question options:

	Reduced rate of growth in expenses
	Lower computer expenses
	Improved resource control
	Increased productivity
Question 25

To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:

Question options:

	capital budgeting.
	the real option pricing model.
	a scoring model.
	the net present value.
Question 26

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?

Question options:

	Information systems plan
	Internal integration report
	Sociotechnical design report
	Organizational impact analysis
Question 27

Transferring data from a legacy system to the new system would be defined by which category of system design specifications?

Question options:

	Input
	Database
	Manual procedures
	Conversion
Question 28

The __________ is directly responsible for the individual systems project.

Question options:

	project management group
	project team
	IS steering committee
	corporate strategic planning committee
Question 29

What is the greatest barrier to successful business process change?

Question options:

	Ineffective project management
	Usability of implemented solution
	Selecting the correct process to change
	Organizational culture
Question 30

Users prefer systems that:

Question options:

	are oriented to facilitating organizational tasks and solving business problems.
	work with existing DBMS.
	are able to provide optimum hardware and software efficiency.
	are capable of storing much more data than they need.
Question 31

Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of:

Question options:

	their ability to integrate seamlessly with legacy systems.
	their ability to enable communication among different systems using universal standards.
	the ubiquity of the Internet.
	the ability to reuse Web services components.
Question 32

The criteria used for evaluation in a scoring model are usually determined by:

Question options:

	lengthy discussions among the decision-making group.
	portfolio analysis.
	the IS steering committee.
	systems analysts.
Question 33

Which of the following is NOT one of the five main variables affecting project success?

Question options:

	Risk
	Vendors
	Time
	Quality
Question 34

Which of the following is NOT a top priority in mobile application development?

Question options:

	Designing for multitouch
	Saving resources
	Limiting the use of keyboards
	Designing for keyboard data entry
Question 35

You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues and are likely to change their requirements during the course of development. What development method would be most successful for this project?

Question options:

	RAD
	JAD
	End-user development
	Prototyping
Question 36

Which of the following project management variables indicates how well the project satisfies management objectives?

Question options:

	Goals
	Risk
	Quality
	Scope
Question 37

All of the following are indications of a failed information systems project EXCEPT:

Question options:

	employees are refusing to switch to the new system.
	employees have created a spreadsheet solution to manipulate the data generated by the system.
	a redesigned Web site has fewer visits to the customer support pages.
	employees require training to properly use the system.
Question 38

Which method is used to assign weights to various features of a system?

Question options:

	Information systems plan
	Scoring model
	Portfolio analysis
	TCO
Question 39

In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?

Question options:

	Degree would be a sister class to Mathematics and Physics.
	Degree is a superclass to Mathematics and Physics.
	Mathematics and Physics would be ancestors to Degree.
	Degree would be a subclass to Mathematics and Physics.
Question 40

Organizational software packages often include __________ features that allow the software to be modified to meet organizational requirements.

Question options:

	automation
	object oriented
	programming
	customization

 

BZ380 Lesson 8 Exam SCORE 100 PERCENT

Online Exam 8

 

Question 1

A force in the environment to which businesses must respond and that influences the direction of the business is called a business:

Question options:

	driver.
	threat.
	process.
	matrix.
Question 2

International information systems refer to:

Question options:

	systems that talk to one another using the global Internet.
	systems used by international businesses.
	business processes that span the globe.
	the basic information systems required by organizations to coordinate worldwide trade and other activities.
Question 3

German companies:

Question options:

	do not recognize the profit until the project is completely finished and they have been paid.
	recognize profits before the project is finished.
	recognize profits when the project is initialized.
	do not recognize the profits until they have been formally audited.
Question 4

All of the following present challenges to developing global business systems EXCEPT:

Question options:

	foreign accounting practices.
	production costs.
	language differences.
	exchange rates.
Question 5

Which of the following is NOT one of the principal management challenges in developing global systems?

Question options:

	Encouraging local users to support global systems
	Coordinating applications development
	Defining an acceptable test plan
	Agreeing on common user requirements
Question 6

In relation to global systems building, the Internet:

Question options:

	allows the seamless flow of information through the enterprise.
	affords local groups stable broadband access.
	has reduced networking problems.
	reduced the need for skilled IT employees.
Question 7

In decentralized systems:

Question options:

	development occurs at the home base and operations are handed over to autonomous units in foreign locations.
	each foreign unit designs its own unique solutions and systems.
	systems development and operations occur in an integrated and coordinated fashion across all units.
	foreign units design the solutions and systems used at the domestic home base.
Question 8

As a firm moves from local option systems to regional and global systems:

Question options:

	agency costs increase.
	coordination costs decrease.
	transaction costs increase.
	both transaction and agency costs increase.
Question 9

What is the first thing you should consider when thinking about building an international information system?

Question options:

	The state of world politics
	Look for new technologies that will help you achieve your goals
	Consider the global environment where your business will operate, and identify the business drivers for your firm and industry
	The business challenges you face in the global environment
Question 10

A critical necessity for ensuring the integration of local systems into a global system is:

Question options:

	adherence to data and technical standards.
	use of standard hardware at the local level.
	use of standard user software at the local level.
	using standard computers throughout the system.
Question 11

The network systems structure is the most visible in __________ services.

Question options:

	production
	financial
	marketing
	software design
Question 12

Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view?

Question options:

	Only systems that support functions that are absolutely critical to the organization
	Core systems and worthwhile provincial systems
	Core systems and any financial systems that can be easily integrated with each other
	Financial and accounting systems
Question 13

Which of the following is NOT a business driver of global business?

Question options:

	Global communication and transportation technologies
	Development of global culture
	Emergence of global social norms
	Growth of international systems
Question 14

Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business?

Question options:

	Organize value-adding activities along lines of comparative advantage.
	Establish multiple offices for international systems and a global CIO position.
	Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management.
	Develop and operate systems units at the international level first.
Question 15

Which of the following is NOT an important factor when implementing a global information system solution?

Question options:

	Agreeing on common user requirements
	Understanding if your computer system can operate in a global environment
	Introducing changes in business processes
	Coordinating applications development
Question 16

Which of the following is NOT one of the main benefits to implementing global systems?

Question options:

	Superior management and coordination
	Vast improvements in operation
	New economies of scale at production facilities
	Reduced hardware costs
Question 17

In terms of global business strategy, the governance of __________ firms has been likened to a federal structure—strong central management core of decision-making, but considerable dispersal of power and financial resources.

Question options:

	transnational
	multinational
	franchiser
	domestic exporter
Question 18

In a multinational business strategy, the __________ business function is decentralized, dispersed to foreign units.

Question options:

	finance/accounting
	production
	human resources
	strategic management
Question 19

Most large companies with overseas operations have inherited:

Question options:

	recently built technology platforms for international systems.
	batch-oriented reporting from independent foreign divisions to corporate headquarters.
	transaction-oriented reporting based at the home office for overseas business.
	global marketing systems developed domestically.
Question 20

Global coordination of all of the major business functions permits the location of business activity according to:

Question options:

	comparative advantage.
	social norms and values.
	competitive threat.
	knowledge base.